The Auracle ticket pane's simple appearance is incredibly misleading! An incredible array of features is available to you from this compact window, such as the ability to trace through ticket history, attach and remove files for your clients by dropping files from your desktop onto the ticket pane, altering ticket status with a single click, scheduling the ticket for an intervention, forwarding it to your email, transferring it to another client, or replying to it yourself with or without sending it to a deferred (waiting for client response) state. You can even subscribe to a ticket in order to receive email notifications, which in turn even permit admin response via email! The top portion of the ticket pane permits you to view the ticket source, where email headers are made available it if was parsed via email. The user's profile is made available by clicking the user icon at the bottom left, which is right beside a first icon which permits you to view all extra data submitted with the ticket being viewed. The ticket pane fields which collect this extra data, are entirely defined by yourself on a per-category basis.