D. Richards, Draoidh Technologies, LLC

Saeven|CRM in its basic form is a customer support system, however it takes customer support to a new level. I have tried many different ticket systems for my hosting company and have found Saeven|CRM to be the best of them all.

Installation was a snap, plan on spending some time with the setup after installation. Saeven|CRM is complex in its features but at the same time incredibly easy to use. You can tell it was well thought out. To me the key feature of Saeven|CRM is the ability to setup individual categories or departments and custom tailor the responses for that group of users. No more generalized FAQ searches, support articles are as neatly arranged as you wish to make them. It is that flexible.

During my setup I had a few questions about Saeven|CRM, I have to admit that the folks over at saeven.net consulting are incredibly responsive, 5 stars to their support team.

If you’re looking for an outstanding customer support system at a really great price, this is the one!

M. Pruitt, JustADollarHosting.com

I picked up my copy of Saeven|CRM as soon as it was available for sale. Since that time I have seen nothing short of an amazing helpdesk with features I didn't even know existed. Quotes I received from other companies for a comparable solution were over the $1,000.00 mark. Saeven|CRM has allowed me to support every one of my online ventures from a single centralized location, and it has done so without a hitch. The support I have received from saeven.net consulting inc. has been amazing. I have received prompt, kind, and helpful answers to all my questions. I would recommend Saeven|CRM to businesses of any type all day long. It is not only the most unique helpdesk I have seen, but it is also incredibly affordable.

S. Raynor, Host4aPound.co.uk

This tool, is excellent, perfect for my needs, which is providing help and support to web hosting clients. It has lots of features, such as Knowledgebase, Troubleshooter, Live Chat, Download area and will even retrieve your emails from a mail server and create support tickets for each one (as long as the from email address has been previously checked of course, to prevent spam. It emails my customers each reply I or my staff respond to, and even allows them to respond directly by email again, without them even having the need to visit the helpdesk web interface. Can create an unlimited number of satellite helpdesks, with different categories, and works real well. They also provide a Desktop client, which works on all Operating Systems, including Windows, Mac and Linux, so there isn't any need for me to log into a web interface to answer tickets, I do it directly on my desktop, and it's easier to use than IM systems such as MSN, Yahoo etc. The Live chat is great too, It's nothing like most other chat software which is mostly done in html, with refreshing pages, or Flash, which I found doesn't work very well, but instead they've coded in Java, which allows for lightning fast live chat between my clients and I, no lag, it's faster than all other IM systems I've used, and even has smilies to use! Overall, a great piece of software, I'm very impressed with it, and I'm pleased with my purchase!

T.Logans, anointedyouth.org

This is one of the best purchases I've made for my site. Installation is very easy and support is outstanding. Any minor questions I have asked have been answered within a reasonable amount of time and always with a friendly response. The script itself is amazing in the fact that it is a desktop client. It's much easier to use than any other helpdesk I've tried, and I've tried a lot of them. I would definitely recommend this script to anyone who wants a professionnal helpdesk!

R.Qadri, Ambianz Inc. Canada

As I am exploring Saeven|CRM's features, it is simply impressive - I think Saeven|CRM was the best thing that happened to me this weekend. From a programmer's standpoint, being a previous user of both Cerberus and Kayako, I can openly say that there is no comparison at all. Cerberus's XML parsing was terrible, was was its interface; and the problems with Kayako were numerous. The support lines with these last two softwares were terrible as well (though the sales went through efficiently). I honestly think that more and more people should be made aware of Saeven|CRM, the comparison chart speaks for itself, and a single trial of this product would give an individual in situations similar to ours instant peace of mind - Saeven|CRM is action packed, and loaded with everything.

R.Navarro, eFireHost

Saeven|CRM is a customer support system like many of the others, however, what sets this product apart is the fact that Saeven|CRM's support is unparalleled. For the cost this support system can’t be beat! Having implemented this system, our support times have dropped dramatically since our technicians don’t have to fumble with multiple emails from multiple customers.

This feature rich support system has many features of great use, for us the most notable features were the TWIRL system, the satellite installations, and the multiple departments which allow for a very structured, organized, and easy to browse knowledge base.

However, BY FAR the best thing that saeven.net consulting did was work with our company. In a matter of days we had a TWIRL module up and running to link Saeven|CRM to the Hsphere user database, a marvelous accomplishment by the development team!

For the price, level of support, and features this is hands down the best customer support system money can buy!